We are based in Helsinki, Finland but we ship worldwide to many countries for free!
Our address is Helmipöllönkatu, 02680 Finland.
On average it takes 9-15 working days for your order to arrive once ship. However, in some cases, it may take up to 4 weeks for your jewelry to arrive depending on the country and busy season,.
If your order hasn’t arrived in the estimated delivery times, please send us a message here and we will get back to you within 24 hours.
We offer free shipping over $49/£49/€49 to these countries: Finland, United States, United Kingdom, Germany, Ireland, Netherlands, Canada, Australia, Sweden, New Zealand, and Singapore.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.
Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged, please
contact us here and we will immediately ship you a new order completely free of charge.
On rare occasions, delivery may take longer than the standard shipping time mentioned above, especially during the busy season. However, rest assured, we’ll make sure you receive your parcel.
If your parcel is lost, we’ll happily offer to either reship it for free or provide a full refund—whichever you prefer. Just contact us here.
