FAQs

We are based in Helsinki, Finland but we ship worldwide to many countries for free!

Our address is Helmipöllönkatu, 02680 Finland.

On average it takes 9-15 working days for your order to arrive once ship. However, in some cases, it may take up to 4 weeks for your jewelry to arrive depending on the country and busy season,.

If your order hasn’t arrived in the estimated delivery times, please send us a message here and we will get back to you within 24 hours.

We offer free shipping over $49/£49/€49 to these countries: Finland, United States, United Kingdom, Germany, Ireland, Netherlands, Canada, Australia, Sweden, New Zealand, and Singapore.

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.

Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged, please 
contact us here and we will immediately ship you a new order completely free of charge.

On rare occasions, delivery may take longer than the standard shipping time mentioned above, especially during the busy season. However, rest assured, we’ll make sure you receive your parcel.

If your parcel is lost, we’ll happily offer to either reship it for free or provide a full refund—whichever you prefer. Just contact us here.

Yes! At Hey Pretty You, we carefully curate pieces made from nickel-free, hypoallergenic materials to ensure comfort, even for sensitive skin. We believe that style and comfort should always go hand in hand, so you can feel confident and beautiful without any irritation.

Our collection features pieces made from high-quality materials such as sterling silver, stainless steel, brass, copper, and other durable metals. We choose our jewelry with care to ensure it reflects a balance of style, quality, and durability, so you can enjoy each piece for years to come.

To keep your jewelry looking its best, here are a few care tips:

• Avoid exposure to water, lotions, and perfumes to protect the finish.
• Store your pieces in a cool, dry place, preferably in a soft pouch or jewelry box to prevent scratches and tarnishing.
• Gently polish your jewelry with a soft cloth after wearing to remove any oils or residue from daily wear.
• For sterling silver, occasional polishing with a silver cloth will help maintain its shine.

Some pieces, especially those made from brass or copper, may develop a natural patina over time, which can enhance their character. If you prefer to maintain their original look, a simple polish with a soft cloth will keep them shiny. Sterling silver and stainless steel are more resistant to tarnishing but still benefit from occasional cleaning.

For long-lasting beauty, we recommend removing your jewelry before showering, swimming, or exposing it to moisture. Prolonged contact with water can affect the finish, particularly for pieces made from brass and copper. This way, you can keep your accessories looking fresh and stylish.

We stand behind the quality of our jewelry. If your piece breaks within 90 days of purchase due to a manufacturing defect, we’ll replace it with the same item or one of similar value if the original is no longer available. Your satisfaction is our priority!

It's easy! Just contact our customer service team with your order details and a photo of the damaged item. We’ll take care of the rest and arrange for a replacement to be sent your way.

If your exact item is no longer available, we’ll work with you to find a replacement of similar style or value that matches your taste. Your happiness and style are important to us!

Our guarantee covers manufacturing defects within 90 days of purchase. Regular wear and tear or accidental damage is not covered, but we’re always here to provide care tips to keep your pieces looking beautiful!